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Home > Customer Service > Managing the Customer's Experience


Train Your Customer Services Representatives
to Improve the Customer’s Experience to Increase Satisfaction

The Customer Experience Collection of five volumes enables you to train customer service representatives to effectively manage the customer’s experience and resolve problems to increase satisfaction and retention.


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Products 1-5 of 5

About Majorium Business Press

Majorium Business Press is an independent publisher founded in 2010. It is in the business of helping people to be better at what they do, whether they are employees, managers, trainers, business owners, or consultants. It supplies expertise through its unique professional development library of over 125 books that educate individuals to learn new skills, or enhance existing ones to solve problems and improve their performance, providing flexible materials to use for developing training, discussions, coaching, or to supplement existing training.

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