â€œShort and sweet. These books are easy to comprehend.â€
â€œThese books are very easy to read and clearly outlined.â€
â€œEasy to use, understand, and reference if needed.â€
â€œGood layout and to the point.â€
The Customer Experience Collection of five volumes enables you to train customer service representatives to effectively manage the customer’s experience and resolve problems to increase satisfaction and retention.