â€œShort and sweet. These books are easy to comprehend.â€
â€œThese books are very easy to read and clearly outlined.â€
â€œEasy to use, understand, and reference if needed.â€
â€œGood layout and to the point.â€
The Customer Service Skills Collection of seven volumes enables you to train customer service representatives to clearly understand and develop the skills they require to competently perform their jobs resulting in increased customer satisfaction and retention.