How to Develop Effective Problem Solving Skills That Produces Results
and Positive Outcomes While Saving You Time and Money
Why search for problem solving training for you or your sales managers when you have an entire library of tried and tested training guides available to you? The Sales Manager’s Problem Solving Toolkit gives access to our complete suite of problem solving skills training guides that leads you and your sales managers step-by-step through every facet of developing effective problem solving skills.
192 Training Lessons, Discussion Points to Facilitate
Comprehension and Individual Action Plans at Your Fingertips
INCREASE PRODUCTIVITY and GET RESULTS FAST
Let Us Ask You This
What is it worth to you if you could solve one or more of the following problems?
- Either you or your managers fail to comprehend what frustrates customers and causes them to look for another vendor and what to do to avoid it
- Either you or your managers do not understand how to identify high-risk prospects and customers
- Either you or your managers do not understand how and when to intervene with the customer
- Either you or your managers do not utilize strategies to pinpoint problems and to coach the sales person about the solutions
- Either you or your managers are unresponsive to their salespeople and their problems and issues
- Either you or your managers are unable to anticipate and diagnose customer problems
- Either you or your managers do not apply strategies to effectively resolve conflict
- Either you or your managers fail to deal with negative employee attitudes
- Either you or your managers are unable to overcome and reduce salespeople’s resistance to change
- Unethical practices and behaviors are displayed by your employees
So Think About This
- Does it appear that you are repeatedly solving the same problems without resolution?
- Do unresolved problems escalate into more serious ones that impact your productivity and performance?
- Are your managers allowing your salespeople to undermine your profit margins with price concessions?
- Are sales slumps experienced by your salespeople impacting your company’s sales performance?
- Does your company have a poor or fair reputation for resolving customer service problems?
- Do your managers hide behind company policies when addressing customer service problems?
- Do your managers ignore complaints negative employee behaviors and attitudes as well as other inappropriate behaviors that they may observe?
- Have you lost customers because of unethical practices or unethical employees?
After you answer these questions, the more important question is what is this costing you in terms of time, money and productivity and can you afford it?
What Would You Gain From
- Managers who apply effective problem solving strategies and techniques
- Managers who diagnose appropriate solutions to their customer problems
- Managers who effective handle customer anger & hostility
- Managers who identify the underlying causes of pricing problems
- Managers who know how and when to intervene with the customer
- Managers who know how to deal with customers who are at risk
- Managers who effectively pinpoint problems and coach their salespeople on realistic solutions
- Managers who effectively resolve their customer problems and conflicts
- Managers who could effectively manage change in the sales environment
- Improved ethical behaviors exhibited by all employees
Here’s How
The Sales Manager’s Problem Solving Toolkit is a series of training guides that feature sixty-four training lessons, each presenting a unique concept, sixty-four sets of questions to facilitate comprehension and sixty-four individual action plans to transfer learning to the working environment. It is unique as it:
- Is tightly targeted to a focus on how to effectively solve problems
- Delivers the appropriate amount of expertise
- Focuses on problem solving skills needed to effectively solve problems in the sales environment
- Shares best practices in developing effective problem solving skills
- Comes with step-by-step instructions to create effective problem solving skills
- Contains practical strategies, tips and techniques on how to effectively solve problems in the sales environment
- Is flexible in the use and application in a variety of working environments
The Sales Manager’s Problem Solving Toolkit also can be:
- Used for standalone self-directed training for individuals
- Employed as a training and study guide for small groups
- Adapted to deliver classroom training for formal training
- Utilized as a discussion guide for small groups
- Used as a coaching tool to remedy poor performance or teach new skills
- Accessed as a reference tool when problems occur in the future
The use of The Sales Manager’s Problem Solving Toolkit is most effective when the training is combined with actual information, experiences and examples shared by your employees.
Here’s What You Get
The eight problem solving training guides with the concepts taught within each of them that are part of The Sales Manager’s Problem Solving Toolkit include:
- The reasons why problems occur
- The implications of unresolved problems
- How to interpret the implications and ramifications that unresolved problems produce
- How to identify and overcome the problems and pitfalls associated with problem solving
- How to apply effective problem solving strategies and techniques
- How to identify the sources of common customer problems
- How to analyze the causes of common customer problems
- How to apply strategies and techniques to anticipate and diagnose customer problems
- How to apply strategies to resolve customer problems and conflicts
- How to identify the underlying causes of pricing problems
- How to establish a formal review of pricing problems
- How to understand when to intervene with the customer
- How to develop negotiating techniques to apply with a demanding customer
- How to investigate and pinpoint the causes behind a sales slump
- How to effectively deal with the salesperson in a slump
- How to develop an action plan to work the salesperson out of a slump
- How to utilize strategies with the salesperson to pinpoint problems and coach them on solutions
- How to identify the sources of common customer problems
- How to analyze the causes of common customer problems
- How to apply strategies and techniques to anticipate and diagnose customer problems
- How to apply strategies to resolve customer problems and conflicts
- The sources of employee problems
- How to handle a negative employee
- How to develop an employee contract to resolve behavioral problems
- How to monitor and provide feedback to negative employees to correct behaviors
- The elements, factors and principles that define organizational change
- Why change equates to opportunity
- How to use change to increase performance
- An effective leader’s response to change
- Techniques to facilitate a positive impact on the organization
- How to anticipate and handle your employees’ fear of change
- Strategies and techniques to reduce your employee’s resistance to change
- To understand the ethical standards and framework they are expected to work within
- Expectations of ethical behavior they are to display as representatives of a company
- What constitutes unethical behavior and activities and the consequences of this behavior
- How to make ethical decisions and monitor decisions against an ethics code of conduct
As a bonus when you purchase The Sales Manager’s Problem Solving Toolkit we will include as a FREE Bonus to you an additional training guide: Improving Communication in the Workplace ($16.95 value) which provides effective communications strategies and techniques. It helps sales managers to improve ineffective communications resulting from problems and issues that produce poor performance and productivity.
Improving Communication in the Workplace will teach you or your employees:
- Strategies that enhance the development of effective communication
- Techniques and strategies to improve and enhance communications in the workplace
- How to apply effective strategies that enhance proactive two-way communications
- Techniques to utilize proactive communication to prevent and resolve workplace issues
- Strategies to overcome the primary barriers to effective communication
- Techniques to communicate goals and direction to employees
- Strategies to effectively communicate change
- How to implement feedback and ideas from employees
So What Is This All Worth to You?
Training consultants can cost you hundreds of dollars per hour and large corporations invest tens of thousands of dollars to develop the quality of expertise presented within The Sales Manager’s Problem Solving Toolkit. You get this valuable expertise and information at a fraction of the cost.
Purchase The Sales Manager’s Problem Solving Toolkit now for $121.95
and save 19% over our retail price of $151.60!
You’ll also receive our Free Bonus:
Improving Communication in the Workplace, $16.95 value!
Order The Sales Manager’s Problem Solving Toolkit – a $168.55 value for only $121.95!
Giving You 192 Training Lessons, Discussion Points
to Facilitate Comprehension and Individual Action Plans at Your Fingertips
Without using The Sales Manager’s Problem Solving Toolkit you could continue to waste valuable time and money, without the ability to effectively solve problems that negatively impact both performance and productivity.
Now’s the time to work smart so you can save time and make more money for you or your employees by properly solve problems to increase productivity and produce more results.
P.S. Don’t forget to purchase a copy The Sales Manager’s Problem Solving Toolkit for each of your managers so they can use it for training as well as use as a reference tool to solve future problems.
Order Now!