How to Increase Customer Satisfaction and Retention
to Boost Results and Sales While Saving You Time and Money
Why search for customer focused training for you or your sales managers when you have an entire library of tried and tested training guides available to you? The Sales Manager’s Customer Toolkit gives access to our complete suite of customer focused skills training guides that leads you and your sales managers step-by-step through every facet of customer focused training to generate more sales.
96 Training Lessons, Discussion Points to Facilitate
Comprehension and Individual Action Plans at Your Fingertips
INCREASE PRODUCTIVITY and GET RESULTS FAST
Let Us Ask You This
What is it worth to you if you could solve one or more of the following problems?
- Either you or your managers do not use customer satisfaction to build competitive immunity
- Either you or your managers fail to understand the factors that diminish customer loyalty
- Either you or your managers fail to understand how to deliver customer satisfaction
- Either you or your managers do not understand the key value and satisfaction indicators and how they impact customer retention
- Either you or your managers fail to comprehend what frustrates customers and causes them to look for another vendor and what to do to avoid it
- Either you or your managers do not understand how to identify high-risk prospects and customers
- Either you or your managers fail to understand how to deal with customers who are at risk
- Either you or your managers do not understand how and when to intervene with the customer
- Either you or your managers are incapable of understanding the opportunities presented by change
So Think About This
- Are you quietly losing customers due to unrevealed problems and issues with your company?
- Is your company losing business resulting from unresolved customer problems?
- Are your managers frequently blindsided by unanticipated customer problems?
- Have your managers identified the most common causes of frequent customer problems?
- Is there a discernable pattern to causes of customer service problems with your customers?
- Does your company have a poor or fair reputation for resolving customer service problems?
- Do your managers hide behind company policies when addressing customer service problems?
- Are your managers allowing your salespeople to undermine your profit margins with price concessions?
After you answer these questions, the more important question is
what is this costing you in terms of time, money and productivity and can you afford it?What Would You Gain From
- Managers who understand how their customers measure satisfaction
- Managers who use customer satisfaction to build competitive immunity
- Managers who effectively understand the factors that diminish customer loyalty
- Managers who comprehend the key value and satisfaction indicators and how they impact customer retention
- Managers who know what frustrates their customers and causes them to look for another vendor and what to do to avoid it
- Managers who diagnose appropriate solutions to their customer problems
- Managers who know how and when to intervene with the customer
- Managers who understand if and when price concessions need to be made
- Managers who identify high-risk prospects and customers
- Managers who know how to deal with customers who are at risk
Here’s How
The Sales Manager’s Customer Toolkit is a series of training guides that feature thirty-two training lessons, each presenting a unique concept, thirty-two sets of questions to facilitate comprehension and thirty-two individual action plans to transfer learning to the working environment. It is unique as it:
- Is tightly targeted to a focus on how to effectively achieve customer satisfaction to increase customer retention
- Delivers the appropriate amount of expertise
- Focuses on customer service skills needed to effectively achieve customer satisfaction
- Shares best practices to effectively achieve customer satisfaction
- Comes with step-by-step instructions to effectively achieve customer satisfaction
- Contains practical strategies, tips and techniques on how to effectively achieve customer satisfaction
- Is flexible in the use and application in a variety of working environments
The Sales Manager’s Customer Toolkit also can be:
- Used for standalone self-directed training for individuals
- Employed as a training and study guide for small groups
- Adapted to deliver classroom training for formal training
- Utilized as a discussion guide for small groups
- Used as a coaching tool to remedy poor performance or teach new skills
- Accessed as a reference tool when problems occur in the future
The use of The Sales Manager’s Customer Toolkit is most effective when the training is combined with actual information, experiences and examples shared by your employees.
Here’s What You Get
The five customer focused training guides with the concepts taught within each of them that are part of The Sales Manager’s Customer Toolkit include:
- How customer satisfaction is defined
- How customers measure satisfaction
- How to use customer satisfaction to build competitive immunity
- The critical factors necessary to build and nurture customer relationships
- How to deliver customer satisfaction
- Skills to build and nurture long-term relationships
- How to identify the sources of common customer problems
- How to analyze the causes of common customer problems
- How to apply strategies and techniques to anticipate and diagnose customer problems
- How to apply strategies to resolve customer problems and conflicts
- How to identify the sources of common customer problems
- How to analyze the causes of common customer problems
- How to apply strategies and techniques to anticipate and diagnose customer problems
- How to apply strategies to resolve customer problems and conflicts
- How to identify the underlying causes of pricing problems
- How to establish a formal review of pricing problems
- How to understand when to intervene with the customer
- How to develop negotiating techniques to apply with a demanding customer
- The elements, factors and principles that define change
- Why change equates to opportunity
- How to use change to increase performance
- An effective leader’s response to change
- Techniques to facilitate a positive impact on the sales teams
- How to anticipate and handle your employees’ fear of change
- Strategies and techniques to reduce your employee’s resistance to change
As a bonus when you purchase The Sales Manager’s Customer Toolkit we will include as a FREE Bonus to you an additional training guide: Problem Solving ($18.95 value) which presents effective problem solving strategies and techniques. It helps sales managers develop the skills to overcome poor, faulty or ineffective management solutions resulting in the loss of productivity and performance.
Problem Solving will teach you or your employees:
- The reasons why problems occur
- The implications of unresolved problems
- How to interpret the implications and ramifications that unresolved problems produce
- How to identify and overcome the problems and pitfalls associated with problem solving
- How to apply effective problem solving strategies and techniques
So What Is This All Worth to You?
Training consultants can cost you hundreds of dollars per hour and large corporations invest tens of thousands of dollars to develop the quality of expertise presented within The Sales Manager’s Customer Toolkit. You get this valuable expertise and information at a fraction of the cost.
Purchase The Sales Manager’s Customer Toolkit now for $75.95
and save 19% over our retail price of $93.75!
You’ll also receive our Free Bonus: Problem Solving, $18.95 value!
Order The Sales Manager’s Customer Toolkit – a $112.50 value for only $75.95!
Giving You 144 Training Lessons, Discussion Points
to Facilitate Comprehension and Individual Action Plans at Your Fingertips
Without using The Sales Manager’s Customer Toolkit you could continue to waste valuable time and money, without the ability to effectively achieve customer satisfaction to improve customer retention and generate more sales.
Now’s the time to work smart so you can save time and make more money for you or your employees by properly achieving customer satisfaction to improve customer retention and generate more sales.
P.S. Don’t forget to purchase a copy The Sales Manager’s Customer Toolkit for each of your managers so they can use it for training as well as use as a reference tool to solve future problems.
Order Now!