Deal of the Month
Conflict Resolution
Price: $17.95

Our Readers Said:

“Short and sweet. These books are easy to comprehend.”

“These books are very easy to read and clearly outlined.”

“Easy to use, understand, and reference if needed.”

“Good layout and to the point.”

Home > Toolkits > Sales Management >

The Sales Manager’s Customer Toolkit

Item #: TSM-004
Availability: In Stock
Usually ships In 1-2 Business Days
Retail: $93.75 Price: $75.99
You Save: $17.76 (18.9%)




    Free Shipping
    Quantity:

    The Sales Manager’s Customer Toolkit gives access to our complete suite of customer focused skills training guides that leads you and your sales managers step-by-step through every facet of customer focused training to generate more sales.

    Here’s What You Get

    The five customer focused training guides with the concepts taught within each of them that are part of The Sales Manager’s Customer Toolkit include:

    Achieving Customer Satisfaction

    • How customer satisfaction is defined
    • How customers measure satisfaction
    • How to use customer satisfaction to build competitive immunity
    • The critical factors necessary to build and nurture customer relationships
    • How to deliver customer satisfaction
    • Skills to build and nurture long-term relationships

    Customer Problems

    • How to identify the sources of common customer problems
    • How to analyze the causes of common customer problems
    • How to apply strategies and techniques to anticipate and diagnose customer problems
    • How to apply strategies to resolve customer problems and conflicts

    Resolving Customer Service Problems

    • How to identify the sources of common customer problems
    • How to analyze the causes of common customer problems
    • How to apply strategies and techniques to anticipate and diagnose customer problems
    • How to apply strategies to resolve customer problems and conflicts

    Pricing Problems & Issues

    • How to identify the underlying causes of pricing problems
    • How to establish a formal review of pricing problems
    • How to understand when to intervene with the customer
    • How to develop negotiating techniques to apply with a demanding customer

    Change in the Sales Environment

    • The elements, factors and principles that define change
    • Why change equates to opportunity
    • How to use change to increase performance
    • An effective leader’s response to change
    • Techniques to facilitate a positive impact on the sales teams
    • How to anticipate and handle your employees’ fear of change
    • Strategies and techniques to reduce your employee’s resistance to change

    BONUS: Problem Solving

    As a bonus when you purchase The Sales Manager’s Customer Toolkit we will include as a FREE Bonus to you an additional training guide: Problem Solving ($18.95 value) which presents effective problem solving strategies and techniques. It helps sales managers develop the skills to overcome poor, faulty or ineffective management solutions resulting in the loss of productivity and performance.

    Problem Solving will teach you or your employees:

    • The reasons why problems occur
    • The implications of unresolved problems
    • How to interpret the implications and ramifications that unresolved problems produce
    • How to identify and overcome the problems and pitfalls associated with problem solving
    • How to apply effective problem solving strategies and techniques

    Purchase The Sales Manager’s Customer Toolkit now for $75.95
    and save 19% over our retail price of $93.75!

    You’ll also receive our Free Bonus: Problem Solving, $18.95 value!

    Order The Sales Manager’s Customer Toolkit – a $112.50 value for only $75.95!

    Order Now!

    About Majorium Business Press

    Majorium Business Press is an independent publisher founded in 2010. It is in the business of helping people to be better at what they do, whether they are employees, managers, trainers, business owners, or consultants. It supplies expertise through its unique professional development library of over 125 books that educate individuals to learn new skills, or enhance existing ones to solve problems and improve their performance, providing flexible materials to use for developing training, discussions, coaching, or to supplement existing training.

    Stay in Touch

    • Majorium Business Press
    • 800-654-4935
    • sales@majorium.com

    Shopping Cart Software by AmeriCommerce.