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Managing the Customer’s Problems Toolkit

Item #: TCS-002
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Retail: $51.80 Price: $41.95
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    Managing the Customer’s Problems Toolkit gives access to our complete suite of customer service skills training guides that leads you and your sales managers step-by-step through every facet of how to solve customer problems to increase customer satisfaction and retention.

    Here’s What You Get

    The four customer service training guides with the concepts taught within each of them that are part of Managing the Customer’s Problems Toolkit include:

    Problem Solving

    • The principles of effective problem solving
    • How to clarify a problem to understand it
    • How to use framing techniques to solve problems
    • How to develop insight to identify the root causes of a problem
    • How to identify potential solutions
    • How to arrive at an acceptable solution
    • What to do if the customer refuses to accept the solution
    • Strategies and techniques to clear up unresolved problems and issues
    • When to pass the problem on to someone who can resolve it

    Handling Angry & Hostile Customers

    • How to identify the reasons why customers are more demanding and increasingly hostile
    • How to understand the causes of customer anger and hostility
    • How to handle angry and hostile customers
    • How to understand how to handle the stress associated with angry and hostile customers

    Productively Managing Your Time

    • How to manage the demands placed upon your lives
    • Maximizing your time means setting priorities
    • How to manage the demands others place on your time
    • How to get your life under control and organized
    • Techniques to manage the clutter in your workplace
    • How to keep your life organized and uncluttered
    • Techniques to maximize your time and activities
    • How to get the most out of your workday
    • Techniques that allow you to start your day off right

    Managing Personal Stress & Burnout

    • What causes stress in the workplace
    • What behaviors lead to personal burnout
    • The signs of personal stress and burnout
    • The differences between stress and burnout
    • Techniques to reduce personal stress levels
    • How to recognize the signs of personal burnout
    • How to work through personal burnout

    BONUS: Delivering Exceptional Customer Service

    As a bonus when you purchase Managing the Customer’s Problems Toolkit we will include as a FREE Bonus to you an additional training guide: Delivering Exceptional Customer Service ($12.95 value) which presents strategies and techniques to deliver exceptional levels of customer service. It helps customer service representatives manage the customers’ experiences and meet or exceed their expectations to increase satisfaction, retention and repeat business.

    Delivering Exceptional Customer Service will teach you or your employees:

    • How your customer defines exceptional customer service
    • The positive impact exceptional service has on your company
    • The negative consequences experienced by your company resulting from poor service
    • What is required of you to deliver exceptional customer service
    • How to develop a positive service attitude
    • How to set the tone for delivering exceptional customer service
    • Why exceptional service is defined by a close “attention to detail”
    • How to productively manage the customer’s experience and deliver sustainable and exceptional service

    Purchase Managing the Customer’s Problems Toolkit now for $41.95
    and save 19% over our retail price of $51.80!

    You’ll also receive our Free Bonus: Delivering Exceptional Customer Service, $12.95 value!

    Order Managing the Customer’s Problems Toolkit – a $64.75 value for only $41.95!

    Order Now!

    About Majorium Business Press

    Majorium Business Press is an independent publisher founded in 2010. It is in the business of helping people to be better at what they do, whether they are employees, managers, trainers, business owners, or consultants. It supplies expertise through its unique professional development library of over 125 books that educate individuals to learn new skills, or enhance existing ones to solve problems and improve their performance, providing flexible materials to use for developing training, discussions, coaching, or to supplement existing training.

    Stay in Touch

    • Majorium Business Press
    • 800-654-4935
    • sales@majorium.com