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Customer Service Communication Toolkit

Item #: TCS-003
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Retail: $51.80 Price: $41.95
You Save: $9.85 (19.0%)




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    Customer Service Communication Toolkit gives access to our complete suite of customer service skills training guides that leads you and your sales managers step-by-step through every facet of how to develop effective communication skills to increase customer satisfaction and retention.

    Here’s What You Get

    The four customer service training guides with the concepts taught within each of them that are part of Customer Service Communication Toolkit include:

    Improving Communication Skills

    • How customers judge your communications style
    • Understanding the implications of effective communications
    • How to overcome the primary barrier to effective communication
    • How poor communication styles can negatively impact your image
    • Why communications breakdown, and what you can do to avoid them
    • How to develop positive and effective communication traits
    • How to develop positive communication skills
    • Why listening is an essential part of the communication process

    Listening

    • The importance of having effective listening skills
    • The pitfalls associated with poor listening skills
    • How to improve your listening skills
    • How to improve your service skills with effective listening techniques

    Effective Questioning Techniques

    • The value of effective questioning techniques
    • The purpose and structure of questioning
    • The proper use of questions to develop information
    • The use of proactive listening to gather information
    • The effective use of questioning to advance the customer relationship
    • The effective use of questioning to establish commitment

    Establishing Trust & Credibility

    • The importance of establishing trust and credibility in the service environment
    • Understanding your role and responsibility in building and fostering trust
    • Why trust is built on your personal credibility
    • How the customer’s previous experience impacts their level of trust
    • Why your personal actions impact your credibility
    • Techniques to build trust and credibility with your customers
    • Strategies you can use to reestablish trust and credibility in a broken customer relationship
    • How to appropriately use your company’s policy when dealing with customer problems

    BONUS: Identifying & Meeting Customer Expectations

    As a bonus when you purchase Customer Service Communication Toolkit we will include as a FREE Bonus to you an additional training guide: Identifying & Meeting Customer Expectations ($12.95 value) which presents strategies and techniques to Identify and meet customer expectations. It helps customer service representatives to ensure that customer expectations are properly defined, so customers know what they can realistically require from your company in terms of value and service.

    Identifying & Meeting Customer Expectations will teach you or your employees:

    • The role of perception and expectations in customer service
    • How to identify customer expectations
    • How to manage customer expectations
    • How to meet and exceed customer expectations
    • How to define and deliver value to the customer
    • How to assure customer satisfaction

    Purchase Customer Service Communication Toolkit now for $41.95
    and save 19% over our retail price of $51.80!

    You’ll also receive our Free Bonus:
    Identifying & Meeting Customer Expectations
    , $12.95 value!

    Order Customer Service Communication Toolkit – a $64.75 value for only $41.95!

    Order Now!

    About Majorium Business Press

    Majorium Business Press is an independent publisher founded in 2010. It is in the business of helping people to be better at what they do, whether they are employees, managers, trainers, business owners, or consultants. It supplies expertise through its unique professional development library of over 125 books that educate individuals to learn new skills, or enhance existing ones to solve problems and improve their performance, providing flexible materials to use for developing training, discussions, coaching, or to supplement existing training.

    Stay in Touch

    • Majorium Business Press
    • 800-654-4935
    • sales@majorium.com

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